Complaints
Conversations the chatbot flags for human follow-up — when it couldn't answer or the customer sounded unhappy — managed from the Support page.
How complaints are raised
After each reply, AskGPT checks the conversation and automatically opens a complaint when either signal is detected. One complaint per conversation — re-triggering only updates it.
- →Bot couldn't answer — the reply was an 'I don't have that information / contact us' fallback
- →Customer sounded unhappy — the visitor's message contained problem/complaint language (issue, broken, refund, not working…)
Managing complaints
Open the Support (Complaints) page from the dashboard sidebar to see all flagged conversations. Filter by status, search, change a complaint's status, and jump to the originating conversation.
- →Statuses: Open / In progress / Resolved
- →An 'open' count badge shows outstanding complaints
- →Mark false positives as Resolved to dismiss them
Notifications
When a complaint is first created, the chatbot owner is notified by email and web-push, and it appears in the dashboard list.
Need more help?
Contact support and we'll get back to you within 24 hours.