Analytics
Track conversations, messages, leads, and knowledge gaps from the Analytics dashboard.
Dashboard metrics
The Analytics dashboard shows key metrics across all your chatbots and individual chatbot performance.
- →Total conversations
- →Total messages
- →Total leads captured
- →Active chatbots
- →Response accuracy (source-matched vs fallback)
Knowledge gap report
The knowledge gap report shows questions the chatbot couldn't answer well. Use these to add manual Q&A entries and improve accuracy over time.
Credit usage
Monitor your credit balance and usage trend from the Analytics view. Each AI reply deducts 1 credit from your account balance.
Need more help?
Contact support and we'll get back to you within 24 hours.