Chatbot settings
Configure your chatbot's name, system prompt, fallback behavior, language, and lead capture fields.
General settings
From the chatbot Settings tab, configure the core behavior of your chatbot.
- →Name — shown in the widget header
- →System prompt — instructions that shape the chatbot's tone and scope
- →Language — auto-detected by default (Gemini supports 95+ languages)
- →Status — pause or unpublish a chatbot without deleting it
System prompt
The system prompt tells the chatbot how to behave — its role, tone, what topics to avoid, and how to handle unanswered questions. Keep it concise and specific to your business.
💡Always end the system prompt with a fallback instruction, e.g. 'If you don't have the answer, apologize and ask the visitor to contact us at hello@yoursite.com.'
Fallback behavior
Fallback triggers when the chatbot can't find a relevant answer in the knowledge base. You can configure what the chatbot says and whether it asks for visitor contact details.
- →Default fallback — 'I don't have that information, please contact us'
- →Custom fallback copy — write your own fallback message
- →Lead capture on fallback — ask for email before offering to follow up
Lead capture fields
Configure which fields the lead capture form collects from visitors before or during a chat session.
- →Name (optional or required)
- →Email (optional or required)
- →Phone number (optional)
- →Custom fields — service type, budget, message
Need more help?
Contact support and we'll get back to you within 24 hours.